Privacy policy · Property Pro

1Who we are

Property Pro (propertyprore.com) is an Egyptian real-estate marketplace that connects buyers with advertisers: developers, brokerages and brokers. The company operating Property Pro is responsible for the personal data described here.

We handle your data in line with Egypt's Personal Data Protection Law No. 151 of 2020 and other applicable Egyptian law.

The platform is intended for people aged 18 and over.

2What we collect

We only collect data you give us, or data we need to run and protect the platform:

Account data: name, Egyptian mobile number (required), email (optional), password (stored as a one-way hash) and preferred language. We also record your last sign-in time and IP address, and sign-in sessions store your IP address and browser user agent.
Buyer request details: property type, buy or rent, purpose, city and up to 10 areas, budget range, maximum down payment and monthly installment, payment years, delivery timing, area, bedroom and bathroom ranges, finishing, floor and notes.
Buyer request contact details: name, phone, WhatsApp number, email, and preferred contact method and time.
Consent: to submit a request you must agree to receive offers. We store the time and IP address of that consent, plus the IP address and user agent the request was sent from.
Advertiser data: company name and description, phone, WhatsApp, email, website, address, city, commercial register number, tax ID, license number, and team members' details.
Contact form: name, email and/or phone, topic and message, plus IP address and user agent for handling abuse.
View log: each time an advertiser opens a buyer request, we record the advertiser, the user who opened it, the IP address and the time.

3How we use your data

We use personal data only to:

Create your account, sign you in and keep it secure.
Review and verify buyer requests and listings before they go live. Our team verifies phone numbers manually; we do not send SMS codes at this time.
Run our automated matching engine, which scores listings against a buyer request, explains each score and shows the matches to the buyer.
Manage contact requests between advertisers and buyers, as described in the next section.
Send in-app notifications, and email notifications if you gave us an email address and haven't turned them off. We do not send SMS or WhatsApp notifications at this time.
Reply to your messages and requests.
Prevent fraud and abuse and protect users and the platform.

4How buyer contact details are protected

This is our core promise: no advertiser gets your contact details without your approval.

Advertisers see buyer requests with the phone number masked. An advertiser who wants to reach you sends a contact request, and only you can approve it. If you don't answer within 72 hours, the request expires.

Only after you approve are your name, phone, WhatsApp and email shown to that one advertiser, who then receives you as a lead. A rejected or expired request reveals nothing.

If you submit a request without an account, you won't receive the in-app notification asking you to approve contact requests. We recommend submitting while signed in so you can review and approve them.

5Who can see your data

Among advertisers, only the one whose contact request you approved can see your contact details.

Our moderators cannot see buyer contact details. Only administrators with a specific permission can.

Contact form messages are read only by administrators.

Advertiser information shown on public profiles and listings is visible to all visitors.

We may disclose data when required by a competent authority under the law.

6Third-party services

We do not use analytics or advertising trackers. Some content is loaded from third-party servers, which receive your IP address and standard browser information:

Map tiles from OpenFreeMap (tiles.openfreemap.org) on the map page.
Property images hosted on third-party image servers, such as the catalogue's image CDN, and on Amazon S3 cloud storage.
Google Fonts, on the staff dashboard only. Fonts on the public site are hosted by us.

7Cookies and browser storage

We use a small number of cookies and local storage items to keep you signed in, remember your preferences and save your request draft. See our cookie policy for the full list.

We don't currently send your data to any email, SMS or payment provider. If we add one, we will update this policy.

8How long we keep data

Buyer requests stop being shown after 60 days by default, and listings after 90 days by default.

When an account, listing or request is deleted, it is hidden from the platform but kept in our database, and our team can restore it. We do not currently run automatic permanent deletion.

We keep the log of advertiser views of buyer requests indefinitely, as it is our main safeguard against abuse.

9Your rights

Personal Data Protection Law No. 151 of 2020 gives you rights over your data, including the right to:

Know what data we hold about you and get a copy of it.
Correct or update inaccurate data.
Ask us to delete your data.
Withdraw your consent to receive offers or to a specific use of your data.
Object to processing where the law allows.

10How to make a request

Self-service account deletion is not available yet. To access, correct or delete your data, send us a message through the contact page (/contact) and our team will handle it.

We may ask you to confirm that the account or data is yours before acting on a request, to protect you.

11Security

We store passwords as one-way hashes, keep your sign-in token in an httpOnly cookie that page scripts cannot read, restrict access to contact details by permission, and log every advertiser view of a buyer request.

No system is completely secure, but we protect your data in proportion to its sensitivity. Please keep your password private.

12Changes and contact

We may update this policy when our services or legal requirements change, and will publish the updated version on this page.

For any privacy question, reach us through the contact page (/contact).